The Infinex Funds Recovery App allows you to safely recover your funds held in your Vault if you've lost access to your account. Once you authenticate as the account owner, the app triggers a smart contract that transfers your assets from your Infinex Vault to the recovery address you set up during account creation. Infinex covers the gas fee for this transfer.
Before you begin
Make sure you still have access to your recovery address
Check that the destination network matches where your funds will be recovered.
These details will be clearly shown in the Recovery App interface.
Once recovery is triggered, your Infinex account will be disabled.
Steps to use the Funds Recovery App
Head to our Support website and fill out the Funds Recovery form.
Our support team will provide access to the Infinex Recovery App website.
Select your Authentication Method and click Continue
Authenticate yourself using the selected Authentication Method
Click on Recover Funds
Confirm the details of your recovery, then click Recover Now
Wait for the recovery to initiate and complete
Repeat this process across all the different assets you need recovered
Recovery App FAQ
Recovery App FAQ
How can I recover funds from my Wallet?
Head to our support website and fill out Funds Recovery form
Our support team will get in touch with you and guide you through the next steps.
Note: Wallet Recovery is only available if you set up an email recovery address during your initial wallet setup. For more details, see: Wallet Recovery Help Guide
Can I recover an unsupported asset or from an unsupported network?
No. Assets that are not supported or are not on supported networks will not be recoverable unless integrated by Infinex.
How can I recover my Ethena Sats, Badges, and Bullrun Bulls?
Off-chain assets are currently not recoverable; however, they will be made recoverable in the future.
I no longer have access to my recovery authentication methods. What should I do?
Currently, you cannot add or edit recovery authentication methods to an Infinex account you no longer have passkey access to. This may change in the future. In the meantime, your funds remain 100% safe in your Infinex wallet.
I no longer have access to my recovery address/my recovery address has been compromised. What should I do?
Currently, you cannot edit recovery addresses to an Infinex account, or add recovery addresses to an Infinex account you no longer have access to. However, this is a functionality that the Infinex is currently looking into. In the meantime, your funds will remain 100% safe and secure within your Infinex account.
Can I recover assets to a chain or network I do not have a recovery address set for?
Currently, no. If you do not have a recovery address set for the network or chain that you are attempting to recover from, you cannot recover your funds on that network or chain. However, this is a functionality that the Infinex is currently looking into. In the meantime, your funds will remain 100% safe and secure within your Infinex account.
For example: If you have lost access to your Infinex account that held SOL tokens on the Solana network, you cannot recover these SOL tokens unless you had previously set a Solana recovery address.
My recovery has been initiated but my assets have not shown up in my recovery address. Why?
The recovery process can take up an hour based on the chain or network. If your recovery takes an extended period of time (12+ hours) please reach out to us through our support website.
My issue does not fall into the category of the ones listed above. What should I do?
Feel free to reach out via opening a ticket through our support website, our team will come back to you as soon as possible.