Follow the steps below to complete a withdrawal
In your Infinex account, in the main window, select Vault
Select Send
Select To and enter your desired address
Select the assets you wish to withdraw, and click Review
Review the details of your transaction, and click Confirm Send
The withdraw will be initiated and completed
Withdrawals FAQ
Withdrawals FAQ
Do I have to pay a gas fee to complete a withdrawal?
Currently, Infinex covers the gas fee for completing a withdrawal.
What happens if I entered the wrong recovery address?
If you added the wrong recovery address during the funds recovery setup process, and complete a withdrawal to this address, your funds will not be recoverable. Transactions cannot be reversed on the blockchain.
Can I change my recovery address?
Currently, it is not possible to change your recovery address once it has been added. However, future versions will include the option to update your recovery address.
My issue does not fall into the category of the ones listed above. What should I do?
Feel free to reach out via opening a ticket through our support website, where our friendly support team will respond to your enquiry through your preferred platform.