Follow the steps below to complete a withdraw
In your Infinex account, in the main window, select Wallet
Select Withdraw
Select Withdraw on desired token
Enter your desired withdrawal amount and select confirm withdraw to withdraw funds into the elected recovery address
The withdraw will be initiated and completed
Withdrawals FAQ
Withdrawals FAQ
Do I have to pay a gas fee to complete a withdrawal?
Currently, Infinex covers the gas fee for completing a withdrawal.
What address do withdrawals go to?
Withdrawals are made to the recovery address that you added during the account setup process. This include two destination addresses: an EVM wallet, which includes a bundle of five networks, or the Solana Wallet. The EVM networks includes the following: Ethereum, Arbitrum, Base, Optimism and Polygon.
What happens if I entered the wrong recovery address?
If you added the wrong recovery address during the funds recovery setup process, and complete a withdrawal to this address, your funds will not be recoverable. Transactions cannot be reversed on the blockchain. Do not withdraw until
Can I change my recovery address?
Currently, it is not possible to change your recovery address once it has been added. However, future versions will include the option to update your recovery address.
My issue does not fall into the category of the ones listed above. What should I do?
Feel free to reach out via opening a ticket through our support website, where our friendly support team will respond to your enquiry through your preferred platform.