Before making your first deposit, you'll need to set up your authentication method and funds recovery address. This is an essential security step that allows you to recover your funds in case you ever lose access to your Infinex account. In addition to this, ensure that the token you are depositing and the network you are depositing it through are both currently supported by Infinex. A list of current supported assets can be found here.
Steps to Set Up Funds Recovery and Make Your First Deposit
In your Infinex account, select "Vault" at the top of the main screen window
Select ‘Set up your vault’
Add methods of initiating funds recovery by adding a EVM wallet and Solana wallet You can also add your Apple and/or Google Account
Specify your recovery addresses for both the EVM and Solana networks
Select the network you’re depositing on
Copy the address provided
Paste the address into elected wallet and send any Infinex supported tokenensuring that funds sent are the selected token on the selected chain
You will receive a notification in your account indicating that the funds have been deposited. You can view all the deposited assets in your vault, along with the chain they are on
Next time: How to Deposit Funds
In your Infinex account, select "Vault" at the top of the main screen window
Select the type of Address you wish to deposit to
Copy the address provided
Paste the address into elected wallet and send any Infinex supported token ensuring that funds sent are the selected token on the selected chain (EVM/Solana)
You will receive a notification in your account indicating that the funds have been deposited. You can view all the deposited assets in your Wallet, along with the chain they are on
Deposits FAQ
Deposits FAQ
What tokens can I deposit into my Infinex account?
The supported tokens can be found here and should be crossed checked with the correct address. Before depositing, users should ensure that the token deposited is corrected by verifying with the contract address. You currently cannot deposit fiat directly into your Infinex account.
I have deposited funds, but the balance is not reflecting what I deposited. Why?
Here is a checklist if your deposited funds may not show up on your Infinex dashboard:
Verify if the token you have deposited is supported by Infinex currently.
Verify the address that you sent the token to is the one provided by Infinex.
Verify the new value of your tokens. Some assets are volatile assets, meaning they fluctuate in price.
As transactions on the blockchain may take time to process, your balance on the Infinex UI will only update once the deposit transaction is successful. You will receive a notification once the deposit is complete.
I’ve sent an unsupported token to my Infinex account. Have my funds been lost?
No, your funds have NOT been lost. Depending on the token that you have sent, you may be able to recover your funds if the asset is supported on the Infinex platform later on.
Why do I have to pay a gas fee to complete a deposit?
The deposit transaction is executed on the blockchain and is NOT facilitated by Infinex, you will need to pay a gas fee to deposit. However, Infinex will cover any gas fees required for your withdrawals, swaps, and/or bridges.
My issue does not fall into the category of the ones listed above. What should I do?
Feel free to reach out via opening a ticket through our support website, where our friendly support team will respond to your enquiry through your preferred platform.