Skip to main content

How to make a Deposit to your Infinex Vault

Updated over a week ago

Before You Make Your First Deposit

To keep your account safe, there are a couple of important steps you’ll need to complete first:

  1. Set up your authentication method – Adds an extra layer of security to your account.

  2. Add a recovery address – Ensures you can always recover your funds if you lose access.

Make sure the asset and network you’re depositing are supported by Infinex. You can always check the latest supported assets here.

Note: Starting 1 May 2025, vault creation is temporarily unavailable for new users while we carry out maintenance.

Steps to Set Up Funds Recovery and Make Your First Deposit

  1. In your Infinex account, select "Vault" at the top of the main screen window

  2. Select ‘Set up your vault’

  3. Add methods of initiating funds recovery by adding a EVM wallet and Solana wallet You can also add your Apple and/or Google Account

  4. Specify your recovery addresses for both the EVM and Solana networks

  5. Select the network you’re depositing on

  6. Copy the address provided

  7. Paste the address into elected wallet and send any token on any Infinex supported chain ensuring that funds sent are the selected token on the selected chain

  8. You will receive a notification in your account indicating that the funds have been deposited. You can view all the deposited assets in your vault, along with the chain they are on

Next time: How to Deposit Funds

  1. In your Infinex account, select "Vault" at the top of the main screen window

  2. Select the type of Address you wish to deposit to

  3. Copy the address provided

  4. Paste the address into elected wallet and send any Infinex supported token ensuring that funds sent are the selected token on the selected chain (EVM/Solana)

  5. You will receive a notification in your account indicating that the funds have been deposited. You can view all the deposited assets in your Wallet, along with the chain they are on

Deposits FAQ

What assets can I deposit into my Infinex account?

You can find the full list of supported assets here. Always double-check that the asset and contract address match before depositing. You cannot currently deposit fiat directly into Infinex.

I have deposited funds, but the balance is not reflecting what I deposited. Why?

Here are some common reasons:

  • The token or network isn’t currently supported by Infinex.

  • The deposit address didn’t match the one provided in your account.

  • The token’s market value changed (crypto is volatile!).

  • The blockchain transaction is still processing – your balance updates once it’s confirmed.

You’ll receive a notification once your deposit is complete.

I sent a token to my Infinex account using an unsupported network. Are my funds lost?

No - your funds have not been lost. However, because the network is currently unsupported, the tokens are not accessible at this time. You may be able to recover your funds if the network is supported on the Infinex platform later on.

Why do I have to pay a gas fee to complete a deposit?

The deposit transaction is executed on the blockchain and is NOT facilitated by Infinex, you will need to pay a gas fee to deposit.

My issue does not fall into the category of the ones listed above. What should I do?

Feel free to reach out via opening a ticket through our support website, our friendly support team will get in touch with you.

Did this answer your question?