The Infinex Funds Recovery App allows you to safely recover your funds held in your Wallet if you've lost access to your account. Follow this guide to start the recovery process.
How to Recover funds in your Wallet
Visit our Support Centre and open a ticket using chat widget
Fill out the Funds Recovery ticket with the requested information
Our support team will review your request and guide you through the next steps
⚠️ Important
Wallet Recovery is only available if you set up an email recovery address during your initial wallet setup. For instructions on verifying your email for recovery, see the Email Wallet Recovery Article
Recovery App FAQ
Can I recover an unsupported asset or a token on an unsupported network?
No. Assets that are not supported or are not on supported networks will not be recoverable unless integrated by Infinex.
How can I recover my Micropatrons, Badges, and Bullrun Bulls?
Off-chain assets are currently not recoverable; however, they will be made recoverable in the future.
My recovery has been initiated but my assets have not shown up in my recovery address. Why?
The recovery process can take up an hour based on the chain or network. If your recovery takes an extended period of time please reach out to us through our support website.
My issue does not fall into the category of the ones listed above. What should I do?
Feel free to reach out via opening a ticket through our support website, our team will come back to you as soon as possible